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Privacy Policy

Privacy Policy

Dream Night Tours LLC ("we", "our", or "us") respects your privacy and is dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, handle, store, and protect your information when you visit our website, book our tours, or communicate with our support team.

1. Information We Collect

To process your bookings and deliver exceptional travel experiences across Dubai and the UAE, we may collect the following personal details:

  • Contact Details: Full name, email address, phone/WhatsApp number, and country of residence.
  • Booking & Logistics Information: Hotel pickup and drop-off address, flight details (for airport transfers), tour preferences, and special dietary requests.
  • Government Tourism Compliance: Passenger passport or Emirates ID details when strictly required by DTCM regulations or maritime authorities for cruises and helicopter flights.
  • Technical & Browsing Data: IP address, device type, browser information, and referral URLs to ensure website security and improve user experience.

2. Payment Security

We do not collect, process, or store your credit or debit card numbers on our servers. All online financial transactions are securely processed through PCI-DSS Level 1 compliant payment gateways (such as Stripe / Nomod) with 256-bit SSL encryption. Your financial information is transmitted directly from your browser to the payment processor.

3. How We Use Your Information

Your data is used solely for legitimate business purposes:

  • Issuing instant booking confirmations, tickets, and vouchers via email and WhatsApp.
  • Coordinating pickup logistics with our licensed drivers and tour coordinators.
  • Providing responsive 24/7 customer service and updates regarding weather or tour schedules.
  • Complying with statutory licensing obligations under Dubai Department of Economy and Tourism (DTCM).

4. Data Sharing & Third Parties

We will never sell, rent, or trade your personal information to third parties for marketing purposes. Data is only shared with authorized local partners (e.g. attraction ticketing systems or maritime safety officers) strictly as required to fulfill the specific tour service you purchased.

5. Cookies & Analytics

We use essential cookies to maintain your shopping cart, selected currency, and booking sessions. We also utilize Google Analytics and Google Things to Do conversion tracking to understand site usage and improve service delivery. You can disable non-essential cookies via your browser settings at any time.

6. Contact Us

If you have any questions or requests regarding your personal data or this policy, please contact our Data Protection Officer:

  • Email: info@dreamnighttours.com
  • Address: Dream Night Tours LLC, 23 Marina Tower, Dubai Marina, Dubai, UAE
  • Phone: +971 56 663 2965